At NextEdge Peptides, we are committed to providing premium, rigorously tested research peptides backed by third-party analytical verification.

Due to the specialized and sensitive nature of our products, all sales are considered final unless otherwise stated below.

However, we understand that exceptional circumstances may arise, and we aim to address legitimate concerns fairly and professionally.

1. Refunds

All payments made to NextEdge Peptides are non-refundable under normal circumstances.

If a refund is approved at our sole discretion prior to shipment, a 10% non-refundable processing and restocking fee may be deducted from the total order amount.

We reserve the right to:

  • Limit the quantity of any product purchased
  • Delay shipment timelines where necessary due to inventory, verification, or operational reasons
  • Refuse or cancel any order at our sole discretion

If you experience a billing concern or issue with your order, you agree to contact NextEdge Peptides directly before initiating a chargeback or payment dispute.

Unauthorized chargebacks or disputes initiated without first contacting us may result in:

  • Suspension of future purchasing privileges
  • Refusal of future service
  • Internal fraud review

2. Order Cancellations

NextEdge Peptides reserves the right to cancel or refuse any order if:

  • Payment authorization fails or is declined
  • The transaction is flagged for suspected fraud or unusual activity
  • Billing or shipping information cannot be verified
  • The order violates our Terms of Service
  • Inventory availability changes unexpectedly

If an order is cancelled before shipment, any captured funds will be refunded in accordance with our payment processor’s timeline.

Once an order has shipped, cancellation is no longer possible.

3. Shipping, Delivery & Risk of Loss

All orders are shipped from our Canadian fulfillment facility.

Ownership and risk of loss transfer to the customer once the order has been accepted by the shipping carrier and marked as dispatched.

Estimated delivery timelines are provided for convenience only and are not guaranteed.

Delays may occur due to:

  • Courier service disruptions
  • Weather
  • Customs processing
  • Address issues
  • Operational volume

NextEdge Peptides is not responsible for courier-related delays once an order has shipped.

4. Returns, Replacements & Damaged Orders

Due to the nature of our products, returns are not accepted once an order has shipped.

However, if your order arrives damaged, defective, or materially incorrect, we may approve a replacement or store credit following review.

To request assistance, please contact:

[email protected]

within 3 calendar days of confirmed delivery and include:

  • Your full order number
  • Product name
  • Product lot / batch number (if applicable)
  • Clear photos of the item and packaging
  • Description of the issue

All claims are subject to verification.

If approved, we may offer:

  • A replacement shipment
  • Store credit
  • Another resolution at our sole discretion

Replacement approval is subject to product availability.

5. Incorrect Shipping Information

Customers are responsible for ensuring all shipping and billing details are accurate at checkout.

NextEdge Peptides is not responsible for delays, failed deliveries, or lost shipments resulting from incorrect customer-provided information.

If an order is returned due to an address issue, re-shipping fees may apply.

6. Contact Us

For questions regarding this policy or your order, please contact:

NextEdge Peptides
📧 [email protected]
🌐 https://nextedgepeptides.com