FAQ
Where do we ship?
We currently only ship to addresses within Canada or the United States.
CANADA
All orders within Canada are shipped via Purolator Express or Canada Post to ensure reliable, fast and safe delivery.
USA
For shipments to the United States, all orders are shipped through either FEDEX or USPS/Canada Post.
All prices are in Canadian dollars. USA shipping cost includes tax on order, duties and customs fully paid, and the shipping carrier cost.
How Long does shipping take?
Estimated delivery timelines are:
CANADA
Purolator Express: Typically 1–3 business days
Canada Post Xpress Post: Typically 2–6 business days
USA
All USA orders are shipped with either FEDEX Ground, FEDEX International, or USPS/Canada Post.
FEDEX International: Typically 1-4 business days
FEDEX Ground: Typically 3-7 business days
USPS/Canada Post: Typically 5-14 business days
These delivery estimates are provided as guidelines only and are not guaranteed.
Delivery timelines may be affected by:
- Carrier delays
- Weather disruptions
- Peak shipping periods
- Remote delivery locations
- Address verification issues
- Statutory holidays
- Other unforeseen courier-related circumstances
We make every effort to process and ship orders promptly. Orders placed before 2:00 PM are shipped the same business day in accordance with our policy, ensuring you receive your order as quickly as possible.
Is Tracking Provided?
Tracking information is provided for all orders, allowing you to monitor your shipment prior to delivery. If you have not received your tracking details within one business day of placing your order, please check your spam or junk folder before contacting us.
Please reach our Customer Support Team at: [email protected]
Can I cancel or modify my order?
Orders cannot be cancelled, modified, or changed once they have been processed or shipped. Due to our order fulfillment timelines, processing may begin shortly after an order is placed.
If you need to request a change (such as updating a shipping address), you must contact us immediately after placing your order. While we will make reasonable efforts to accommodate requests prior to processing, we cannot guarantee that any changes can be made.
Once an order has been processed or dispatched, no changes or cancellations will be permitted. Customers are solely responsible for ensuring that all order details, including shipping address and contact information, are accurate at the time of purchase.
How do you test your products?
We are committed to maintaining the highest standards of quality and transparency. All of our products are independently tested by Janoshik Analytical and TraceHelix Analytical to verify purity, identity, quantity, endotoxins and sterility.
Each product is batch produced and batch tested, with full lot traceability to ensure consistency and quality control. Testing results (Certificates of Analysis) are accessible through our website and can be verified directly through Janoshik or TraceHelix.
What is your refund and/or Return policy?
All sales are final. Due to the nature of our products and inventory, we do not accept returns, exchanges, or refunds. Product quality is independently verified through third-party laboratory testing, and by completing a purchase on our website, you acknowledge and accept the testing data and specifications provided on each product page. All products are sold strictly for research purposes only. If you have any concerns regarding your order or product quality, please contact us by email so that we may review your inquiry and attempt to assist. By completing a purchase, you further acknowledge and agree that all sales are final and waive any right to initiate a chargeback, except in cases of unauthorized or fraudulent transactions.
Are there discounts or vouchers available?
Certainly! Subscribe to our newsletter below to stay in the loop about our exclusive deals and promotions.
In What Form Are Your Peptides Supplied?
The peptides you’ll receive are in lyophilized powder form, as any alternative type would lead to rapid degradation during transit. Consequently, the bacteriostatic water for reconstitution needs to be bought separately.
How should peptides be stored?
Lyophilized peptides remain stable when stored at room temperature for several weeks to months in their original packaging. Ideally, you may store peptides at 8°C (refrigerated) or below or frozen at -20°C for longer-term preservation.
Once reconstituted, peptides must be refrigerated. Between 2°C – 8°C (36°F – 46°F).
How do you verify product quality and Purity?
At NextEdge Peptides, we take pride in offering reliable and innovative research using only the highest quality materials and novel compounds, specifically tailored to stay ahead of the curve in the competitive research industry.
Every batch undergoes third-party analytical verification to confirm purity and correct molecular identity.
https://nextedgepeptides.com/lab-reports
What is a Certificate of Analysis (Lab Report)?
A Certificate of Analysis is a document issued by an independent third-party laboratory confirming the identity, purity, concentration, endotoxin, and sterility of a research compound.
At NextEdge Peptides, we’ve partnered with two of the industry’s leading independent testing laboratories.
How do I verify my peptide?
Each NextEdge Peptide vial is assigned a unique lot number linked to a public Certificate of Analysis.
Once you receive your vial, enter the lot number on our lab reports page to verify or go to the specific product page for the most up to date COAs.